Reset Verification Credentials

You can manage a user's verification process if they changes their registered contact information or they are locked out of their account.
  1. Navigate to the Clients page on the Configuration view.
  2. Click the Users tab.
  3. Using the search function, locate the client manager to add the delegate for. For more information on the search function, see Search for Users.
  4. Expand the Account Information section.
  5. Click .
  6. In the 2-step verification field, click .
    The 2-step verification field is removed from the user record. The user must then re-register through the workflow. For more information about the registration workflow, see 2-Step Verification Workflow.